FAQs
1. Are all the pearls in your jewelry the same size, shape, and color?
No, they are not. Each pearl is unique in its size, shape, and natural luster. Since we use real pearls, no two are ever exactly alike, adding a one-of-a-kind charm to every piece you purchase.
2. Where do your pearls come from?
We source our pearls from sustainable and ethical pearl farms across the Philippines, ensuring the highest quality while supporting local communities.
3. Who makes the jewelry and accessories?
Every piece is handmade by talented Filipino artisans. We take pride in showcasing Filipino craftsmanship and honoring their dedication to detail and artistry.
4. Are your pearls natural?
Yes, we use only genuine pearls. Many of our designs feature keshi pearls, known for their unique organic shapes and natural radiance.
5. How should I care for my pearl jewelry?
To preserve the beauty of your pearls:
- Avoid direct contact with perfumes, lotions, and hairsprays.
- Store them in a soft pouch to prevent scratches.
- Clean them gently with a soft cloth after wearing.
6. Can I request a custom design?
Absolutely! We love creating personalized pieces. Feel free to contact us with your ideas, and we’ll work with you to bring your vision to life.
7. Do you ship internationally?
Yes, we ship worldwide! All orders are carefully packaged to ensure your jewelry arrives in perfect condition.
8. Why do my pearls look slightly different from the photos?
This is because each pearl is unique and naturally formed. Slight variations in shape, size, and color are normal and are what make your jewelry special.
9. What is your return/exchange policy?
Since our jewelry is handmade, we accept returns or exchanges only for items with manufacturing defects. Custom or personalized orders are non-refundable. You may learn more about our policy here.
10. How long does it take to process an order?
Since each piece is handmade, please allow 5–10 business days for processing before your item is shipped. For custom designs, additional time may be required.